Shipping, Returns, and FAQ
We are happy to accept returns within a 30 day window of you receiving your order. To return or exchange your order, please contact us via email or phone so we can connect you with a member of our team. Once we have received your return or exchange, we will fulfill your request within 14 days. If you are not satisfied with your purchase, contact us for a return, exchange, or refund, subject to the following terms:
- Returns and exchange requests must be made within 30 days of receiving your order
- After receiving your return or exchange request, we will have your request fulfilled within 2 weeks
- All clearance items are limited to stock on hand and are non-returnable.
- Exchanges are welcomed, however we do not cover the cost of return shipping.
- If your garment is wrong or defective, please contact us for alternative options.
|Phone: (541) 967-8494|
|Address: 139 East First Avenue | Albany, OR 97321|
|Hours: Monday - Friday, 9AM - 5PM PST|
All orders are shipped via USPS or UPS Ground. Please allow 7-10 business days for your order to arrive. If you have any questions, feel free to contact us via email or phone. We cannot guarantee shipping before Christmas on orders placed after December 17th. We apologize for any inconvenience.
1. Where are the size charts?
There is a "Size Chart" button located in the "Product Specifics" section on each product page.
2. What are the accepted payment methods?
We accept all major credit cards and PayPal.
3. Where do you deliver?
We deliver to all 50 US states and Canada. If you are outside these regions, please contact us for international arrangements.
5. What happens if the product I ordered is out of stock?
If the product is out of stock, we will contact you to make different arrangements if necessary.
6. Do you sell tournament apparel online?
Unfortunately, we do not have our tournament apparel available for purchase online. Look for us at the many upcoming NCVA tournaments to purchase tournament specific apparel.
Any information we obtain from you will be used only for your order. We do not share your personal information with anyone for any reason. All transactions are done over a secured network and all of your information is safe with us.